FREQUENTLY ASKED QUESTIONS
HOW DO I REDEEM MY CASH BACK?
Cash back can be redeemed two ways:
1. Apply toward any merchant's digital gift card: Add the gift card to your cart. On the payment screen, click the box that states "Apply Available Cash Back" and complete the order. Your cash back will be deducted from the total. If your gift card is more than your available cash, your selected credit card will be charged for the balance.
2. Redeem for a Check: From the Dashboard, click on "Redeem Cash" that is located in the Cash Earned box. Choose "Send Me a Check" and the check will be mailed to the shipping address on the account. Choose "Send as a Gift" to send it to someone else by entering their information. You will be prompted to enter the redemption amount and then to click "Redeem." Please allow 5-7 business days to receive the check. As a reminder, check requests less than $25 have a $5 processing fee.
ISN'T THIS JUST LIKE RAKUTEN?
No, not at all. With TapNPay+, you earn cash in stores AND online. Cash back can also be earned at 100’s of restaurants across the country with TapNPay+. TapNPay+ cash back earned is instant, not deposited quarterly. And cash back earned can be used for your next purchase with TapNPay+ easily at checkout. But best of all, TapNPay+ can be used in conjunction with Ebates/Rakuten! So if you are an Ebates/Rakuten user, continue to earn cash back through Ebates/Rakuten, but when it comes time to pay for your online purchase, use a TapNPay+ digital gift card to pay. Let’s say you buy online at Under Armor through Ebates/Rakuten. Pay at checkout with TapNPay+ and you’ll earn 7% from Ebates/Rakuten and 8.1% from TapNPay+(15.1%) on your purchase!
CAN I USE TAPNPAY+ WITH SALES AND COUPONS?
Yes! Smart shoppers maximize coupons, promo codes and store sales first, and then use TapNPay+ to earn cash back on their discounted checkout price.
CAN I HAVE MULTIPLE PAYMENT METHODS ON FILE?
You can have multiple payment methods on file for making digital gift card purchases. These are added to your account in the profile section of the app or by making a purchase with the new card during checkout and selecting the box to save it for later. You can also “nickname” your cards for easy reference when making purchases.
HOW DO I CHECK A GIFT CARD BALANCE?
Go to your Wallet and press the “check balance” button next to any digital gift card and the current balance will appear. If this option is not available, then the merchant does not support balance checks through TapNPay+. For these instances, try going directly to the merchant website and look for a “check gift card balance” function. Balance check information is sometimes provided on the digital gift card itself as well.
CAN I USE THIS TO BUY PLASTIC GIFT CARDS?
Most merchants will not allow you to use a digital gift card to purchase plastic gift cards. So you are not able to purchase a CVS digital gift card and then purchase plastic gift cards in the store. There are other situations where brands will not allow you to use their digital gift cards for certain purchases – please check with the merchant first if you are unsure if you are able to use a digital gift card for your intended purchase.
FORGOT TO USE TAPNPAY+...CAN I STILL GET CASH BACK?
Unfortunately, the merchants only provide the cash back on the purchase of their digital gift cards, so we are unable to add cash back for those purchases.